Refund policy
Return & Refund Policy
At Gods and Devils, our products are made-to-order and printed specifically for each customer. Because every order is produced after it is placed, we follow a limited return and refund policy.
1. Cancellation Policy
Orders can be cancelled within 20 hours of placing the order.
After 20 hours, your order may have already entered production or packing. Once an order has been packed or dispatched, it cannot be cancelled and a refund will not be provided for cancellation.
2. Returns & Exchanges
As our products are made-to-order, we do not accept returns or exchanges for:
- Change of mind
- Preference or styling reasons
- No longer wanting the product
- Minor differences in colour or appearance caused by screen/display settings
If there is a fit issue, we will exchange the product for a new size, subject to availability. The product must be unworn, unwashed, unaltered, and in its original condition. Please contact us within 7 days of delivery with your order number and clear photographs.
Please carefully check the size chart and product details before placing your order.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective or has a manufacturing issue
- Incorrectly printed
- Significantly misprinted
- Different from the product you ordered
you may contact us for a resolution.
Such issues must be reported within 7 days of delivery.
Please provide your order number along with clear photographs and/or videos showing the issue. An unboxing video and photographs of the original packaging are preferred where available, as they help us verify damage that may have occurred during shipping.
4. Incorrect Product Received
If you receive an incorrect product or an item that does not match your order, contact us within 7 days of delivery with your order details and clear evidence.
After verification, we may provide a replacement or refund depending on the situation.
5. Product Condition
For an issue to qualify for a return, replacement, size exchange, or refund, the product should be in its original condition.
Claims may not be accepted where the product has been:
- Washed
- Altered or modified
- Intentionally damaged
- Subjected to excessive wear
- Damaged through improper use or care
We may request photographs or videos to determine whether the issue is a manufacturing, shipping, or fit-related issue.
6. Refunds
Once a return/refund claim has been reviewed and approved, the applicable refund will be processed within 2–4 business days.
The actual time taken for the amount to appear in your bank account or payment method may vary depending on the payment provider or bank.
7. Made-to-Order Policy
All products are made-to-order and printed specifically after an order is placed.
Because of this production process, we cannot accept returns simply because a customer has changed their mind or no longer wants the product. However, if there is a fit issue, we will exchange the product for a new size in accordance with the conditions outlined above.
We strongly recommend reviewing the size chart, product description and product details before completing your purchase.
8. Verification of Claims
Every return, replacement, size exchange, or refund request is reviewed individually.
Gods and Devils reserves the right to reject claims involving misuse, intentional damage, excessive wear, washing, alterations, fraudulent claims, or abuse of the return/refund policy.
If your claim is approved, we will provide the appropriate resolution, which may include a replacement, size exchange, or refund depending on the circumstances.
9. Contact Us
For any return, replacement, size exchange, or refund-related issue, please contact Gods and Devils with your order number and supporting photographs/videos.
We will review the issue and assist you with the appropriate resolution.